Customer Support

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The support that you'll receive from your cloud hosting company is really important, regardless if you have pre-sales questions and you're not a client yet, or you have a technical problem with an existing account. Timely and clear information about a question or a problem can save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a real web hosting supplier not from some reseller. When you obtain a hosting account via a company that doesn't own its servers and it cannot access them immediately, it is very likely that you'll wait for a couple of days to have a response to your query, thus your sites may remain offline for ages. In contrast, a provider that provides numerous means of communication and has a support crew available any time can assist you right away and help you decrease or entirely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all of our cloud hosting plans are twenty-four-seven, thus you can forget all about waiting for several days so as to receive assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an email message. In case you already have an account, you're able to open a support ticket in addition to the other three methods of communication. You are able to choose the most appropriate way to contact us depending on where you are or what device you use. We will assist you for more or less any webhosting-related query that you may have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the max response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

All the Linux semi-dedicated hosting plans that we provide include 24/7 customer and tech support, so no matter what problem you have, you will be able to contact us and we will assist you in a timely manner. The guaranteed answer time for each e-mail or trouble ticket that you open through your Hepsia web hosting Control Panel is 1 hour; the actual response time hardly ever is more than 20 minutes. Furthermore, we offer phone support with several local numbers worldwide and a live chat, so you'll be able to get in touch with us and get more info about our services even if you do not have an account yet. We are able to assist you with nearly any question or a problem you have - payment methods, plan specifications, e-mail setup, hosting account settings, and many others. If you use our services, you won't ever experience a scenario where you need to wait for a few days to get an issue solved like you will have to do with a number of other service providers.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server through us, you can contact us 24/7 for every server-related issue or forany issues or questions regarding the pre-installed software your server comes with. If you have not obtained your VPS server package yet, you'll be able to learn more information about our services by giving us a phone call or through our live chat service. For more technical issues, you're able to send an e-mail or open a support ticket from your billing Control Panel and you will get support within a maximum of an hour regardless of the time of the day, even on holidays and weekends. The actual reply time normally doesn't extend past 30 mins. If you'd like to have assistance with third-party software, you are able to take advantage of the Managed Services upgrade which you can add to each VPS package and our administrators will assist you with any set up or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum reply time warranty, you will benefit from prompt support when you acquire a dedicated server from our company. Our customer and technical support crews are online 24/7/365, which means that every time you open a ticket from your billing account or you send an e-mail message related to any issue with your server or the pre-installed software on it at any time of the day, you will get an answer within 1 hour, even during holidays. Our ticketing system is the best option in case the issue in question requires longer time to be resolved or when it needs to be given to our admins, because it's a lot easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you will be able to give us a call or talk to a live representative via our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.