Although the hosting service provided by the different companies is almost identical, every provider has a personalized platform with its own modifications and different ways to perform given procedures. In this situation, an info-laden knowledge base will be exceptionally helpful both for persons with little to no previous experience and for technically savvy individuals who will ultimately learn how given operations are performed, but will lose some time meanwhile. The aim of such a knowledge base is to make the hosting service quick and simple to use, saving users time and effort. The result is gladder clients, as they can effortlessly find the information they’re looking for, and significantly less work for the support engineers, because typically the vast majority of the questions and problems that customers have are already listed in the knowledge base. Provided that the articles themselves are adequately written and cover more topics, you’ll be able to learn more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting plans come with an elaborate knowledge base where you can find info on all the obstacles that you could come across and their solutions. You can find out how to set up and manage an electronic mailing list, how to use an .htaccess configuration file, or how to continue in case the settings of your mail client are correct, but still you are unable to send emails, for instance. We have made every effort to be as thorough as possible and to cover all possible options so as to help you save time and to supply you with different solutions for any problem. The knowledge base includes informational articles as well – both generic ones about the web hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about particular functions and features in every Control Panel section, whilst if you want to check the full article list, you can go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our Linux semi-dedicated hosting plans come with detailed online help documentation where you will see information on all the functions that our custom-created Hepsia Control Panel comes with, plus solutions to different questions and difficulties that you may come across. All installation guides feature step-by-step explanations, which implies that you won’t need to worry about omitting something if you are intending to export a MySQL database, for example. The troubleshooting articles encompass a variety of different tenable causes of particular problems and the solution for each and every one of them, so if you are unable to send emails although you have the correct SMTP server settings, for instance, you can quickly discover what the reason may be and rectify the problem with a few mouse clicks in your mail client. As Hepsia offers quite a few features, you will be able to find applicable articles in each section. In case you prefer to examine all help articles, you can use the Help menu, which is located in the top right corner of the window.