There are several ways to contact the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you choose is a trouble ticket system. This is the easiest correspondence medium for many reasons. If no customer care team member is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably be received. Additionally, you can copy & paste extensive pieces of info without needing to worry about printing mistakes, and in case a given issue needs more time to be sorted out or a number of replies have to be exchanged, all the information will be in the exact same location, so either party can always see the comments added by the other one. The drawback of using tickets to touch base with your hosting company is that they are often separate from the web hosting platform, which means that if you have to supply info or to follow directions, you’ll have to use at least two different interfaces and this number may rise in case you’d like to administer multiple domain names. Besides, many hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket while you’re browsing through your files or editing various settings. The ticketing system is being closely monitored 24/7 by our client support staff and the response time is maximum one hour, but it seldom takes more than twenty minutes to get assistance. Unlike some providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and ask for information with regard to any billing or technical issue. On top of that, you can read a selection of articles, which will help you solve the most commonly faced challenges yourself.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting plans, which implies that you won’t need another platform to get in touch with our client service staff – you can do that on the spot the moment you come across an obstacle. Sending a new ticket requires a couple of mouse clicks and tracking down an older one is just as easy. With our intelligent search option, you can quickly track down any ticket that you have submitted in the past. You can open a ticket at any given moment in time as our help desk support team representatives are available to you 24x7 and respond in less than sixty minutes, although it seldom takes this much to obtain a response. With Hepsia, you’ll have everything in one place and you can just forget about logging in and out of two or more platforms to troubleshoot a simple problem.