In case you've ever had a cloud hosting account in the past or you've dealt with any other online service, you probably know from your own experience that for a lot of things it's better to talk to a live person over the phone than to exchange tickets or email messages. If you'd like to learn more about a specific service before you decide to order it or in case something small-scale should be done, for instance, it is really far easier and quicker to do it real-time. When you are able to get hold of representatives over the phone, it's also very likely that you are using the services of an actual hosting supplier, not just a reseller. The type of support that you can get over the phone varies between different providers - from general matters to experienced tech support. Generally most of the providers supply pre-sales assistance and 1st level phone support, while more complex tech issues are resolved via e-mail or tickets.

Phone Support in Cloud Hosting

We know that being able to consult with a live consultant is rather important, that's why we have 3 support lines worldwide (USA, UK and Australia) and you're able to get in touch with us over the phone for fourteen hours a day. If you consider getting one of our Linux cloud hosting, for example, you're able to call us and find out more about our services prior to ordering to be sure that we do match all the system requirements for your websites. After the order, you'll be able to contact us about all of the sales and / or billing difficulties you may have, or receive any type of general or basic tech info you need. We have tried to find the balance between telephone and ticket support, so for strictly technical issues you will have to use our ticketing system, which will make it easier to monitor the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be somebody to help you when you have any questions about the semi-dedicated server packages that we supply. Whether you would like to find out more about the packages, you have a billing issue or some general issue, you can give us a call. Although some more complicated matters may require a support ticket to give time to our tech support crew to analyze, we are able to help you with various technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the USA, the United Kingdom and Australia, we have local phone lines in these countries as well. If you're in another country, we also have an international number where you are able to get in touch with us.