Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We provide a sixty–minute response guarantee for each trouble ticket or email that you send to the client support staff. We’ll quickly reply to all typical questions and forward right away the matter to our administrators in case any additional assistance is required. If you order the Managed Services package, we’ll execute any of the included tasks at a time that has been discussed with you earlier.

  • Top quality support service

  • A Top–Notch Customer Care Service

  • Our customer support staff will be at your disposal 24/7/365 if you need assistance working with our Control Panel or with any of the applications that we install on your behalf on the dedicated web hosting server. What is more if you need help tackling all the ordinary administration tasks on your dedicated hosting server, you can make use of our Managed Services package, that includes data backup space, weekly Operating System updates, installation and problem troubleshooting services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel was pre–installed for each dedicated web hosting plan. Among its features is a very useful integrated knowledge base that will guide you step by step on all the operations that you can perform. The majority of educational articles in addition video versions that demonstrate all the actions that you can perform in a highly illustrative way. You can find the educational articles and the video tutorials in the upper right corner of each Control Panel section.