Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Warranty

  • Each ticket that you post to our tech assistance Dept will be responded to within up to one hour. All standard issues will be addressed straight away. However, if the support request you have posted calls for the aid of a competent admin technician, we’ll forward the ticket to him and will inform you about the delay.

  • Top quality support service

  • Top–class Technical Assist Service

  • We are working for you 7 days a week to offer you information and tech support as well as to assist you with any difficulty that you may encounter while you are administering your virtual server. We can support all pre–installed packages, like your OS, server management panel (dependent upon the VPS type) and the Control Panel produced entirely by our company.

  • Intuitive help center

  • An Intuitive Help Zone

  • A descriptive and constantly updated article base is incorporated into our in–house built Control Panel. It offers you quick tips on how to perform all the general website supervision tasks. The Help area features comprehensive how to articles and step by step video training. You can access the Help zone by hitting the Help or Video buttons in the upper right side of each Control Panel section.